You charge us up!

So you thought, we are the only ones recharging?

You made our day! Days. :) We are overwhelmed with your response to Paytm on this blog. Just to give you a little idea, here is a glimpse of what you have caused…

Please keep your feedback coming. The good inspires us to go on and on. The negative keeps us on our toes trying to make our service better, and the ideas give us a boost that you are participating in making Paytm better and better.

Thank you from all of us at Paytm!

- Smita, also smiling!

74 thoughts on “You charge us up!

  1. Hello Smita,

    I really love the way PayTM make their followers feel special. Keep it up. I like the simplicity of payTM. Simplicity in website, Simplicity recharging, simplicity in your post and simplicity in your name(PayTM).
    More things I like about PayTM:
    PayTM Cash
    Recharge by doing SMS

    Things I am waiting for:
    Making the SMS toll free ( As you know customer online have so many option so doesn’t want to spend a single penny extra)
    Making Recharge by toll free call (which I am expecting is coming.)
    Recharging other numbers from a registered number by sms/call

    Some great loyalty program would be great for people to get more attracted towards payTM. I mean PayTM on recharging. I know its difficult in recharging business but it would be worth for both. Win Win situation for both paytm and customers.

      • Hi Smita,
        BIG ?????????
        Can I recharge any mobile number on SMS?
        As of now, you can recharge only your registered mobile number through SMS. If you want to recharge any other mobile number then you need to separately register that mobile number on Paytm. After you have registered the mobile, you will need to add money to your Paytm Cash and also enable the SMS recharge facility for your account.

        IDEAAAAAAAAAAAAAAAA……
        If you provide multiple mobile addition with a single account this will help us to recharge all our mobile with no need to add up PAYTM CASH to each and every mobile registered . as you already have mobile verification process it will be easy to recharge .
        I hope it will be helpful.
        Thank U PAYTM TEAM…

    • I am also look for these services. Hopping SMS/CALL recharge would come soon for any mobile recharge facility and toll-free . Thank u PAYTM and
      Smita Rajan

    • Just tell me toll free no. to send sms or to call for recharge using paytm cash bal.

    • Dear Customer,

      We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

      Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

      Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to care@paytm.com so that we can check the details of your transaction and resolve your query.

      Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

      Best Regards,
      Paytm Customer Care
      care@paytm.com

    • Dear Customer,

      We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

      Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

      Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

      Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

      You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the “Order Status” page and click on Initiate Transfer.

      To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

      Should you require any other assistance, please send us a mail at care@paytm.com. You may also watch our videos for more information: http://vimeo.com/33272839

      Best Regards,
      Paytm Customer Care
      care@paytm.com

  2. i recharged for Rs.59 2 days back on 8750521989… but mobile ws not recharged… my balance deducted from my acct. plz help
    i am nt able see my acct also after signing in…

    • Dear Customer,

      We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

      Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

      Amount of Rs.59 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

      You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the “Order Status” page and click on Initiate Transfer.

      You may also watch our videos for more information: http://vimeo.com/paytm/videos

      Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

      Best Regards,
      Paytm Customer Care
      care@paytm.com

  3. Hi Guys,
    Just wanna Thanks PayTM. Been the most efficient online recharge website i’ve ever seen. Hope you keep the good work up.
    Thanx

  4. hav been using this site since nov 11..and am so glad that i have this site with me :) i can practically recharge ny mobile i want..my frnds..my own….finally the paytm cash has also come…thats also a very big deal…kudos for u guys :)
    a few suggestion by me wud be better i guess :
    - proper mobile apps :) like for nokia 701 i wanna have the option to use paytm cash or net banking .

    • Thank you, Raunak! Am sure our Product guys will have lots to think about after looking at the ideas that come in here. :)

  5. Paytm is one of the best online payment gateway system.The thing i want is that paytm should launch online booling of flights and train with all debit card facilities.

  6. A telephone number where I can call and resolve issues with recharge will be helpful. The 24X7 email support does not look like working 24X7.
    Submitted a ticket (Ticket # 100212545) yesterday and it still says awaiting assignment to an operator..

  7. there must be a option of recharging others number also by sms

    like i wrote” paytm (my no) to (other no)” to which i can recharge that no through my paytm balance bcoz most of frnds n family may be in need of recharge n then we can recharge there mobile ofline also……

  8. 1. Mobile numbers ported into vodafone orissa can not be recharged through PayTM whereas some other competitor offers it.
    2. Airtel: You should offer flexible recharge in airtel, because apart from 50/100/200/340 etc we need the special packs also.
    3. The postpaid bill payment service should be taken care of.. And the convinience charge of Rs 10, it looks odd… where visa bill pay and the operators themselves offer bill payment for free.. The convinience charges might de-popularize your effort.

    These were suggestions…

    And the things I like about PayTM
    1- Refund policy and payTM cash concept..
    2- Both Topup and Recharge options available for operators like Uninor and BSNL :-)
    3- I like the concept “Your money is yours until the recharge is done”

    Keep it up PayTM and please please please try to take care of the suggestions..

  9. The best part of paym was ii recharged twice for 10 rupees as i was new to online recharge , but both the time the amount was not topped up on my phone as it was ported then ….i had just emailed once and the rep at the paytm end credited the amount in no time , i was pleased at the service after that i do non stop recharge of all my family members only on paytm . as a bonus i got 10 percent discount coupon too after 4-5 times of recharge , more to my pleasent surprise. cheers to paytm team.

  10. Thank you, all! I am compiling your suggestions to convey to the blueprint makers.
    All complaints have been forwarded to customer care. You should be hearing from them soon.
    Thanks again! :)

  11. Hi Paytm

    please correct your daabase as i have had my idea changed to vodafone using mobile number portability. but whenever i insert the number details as 9990186353 it shows the operator as Idea and when i change it to vodafone it always shows error and thankfully my refunds are made instantly.

    Deepak Sapra

  12. the best thing about Paytm is their support executives.Availaible 24*7.and the best they provide to the customers.
    this guys are just fantastic and angels to recharge world..hope you are coming with more better additions to your services. and all the luck for them

  13. Really i love this Pay TM site..it such a useful site…
    i used to recharge my mobile, nd dish tv from this site…
    Need to give some attractive offers via coupons…Like Big Bazaar, Pantaloons, Westside Coupons .

  14. Your interface is the best available. But there are few snags here and there like the option where you show the available denominations to recharge on a particular carrier in a specified circle. Then there is the mobile recharge where only citibank cards are allowed. If improved Paytm would be the absolute online recharge destination.

  15. It’s in reality a great and helpful piece of info. I’m satisfied that you just shared this helpful information with us. Please keep us up to date like this. Thanks for sharing.

  16. feedback…..
    hmm… yeah i HAVE MANY POSITIVE FEEDBACK..
    one thing i wanted was… i mean everyone would want it…
    Please make the option of recharging via PAYTM cash VIA MOBILE APP (JAVA)..
    THANK YOU.!!!.

    PAYTM ROCKS…
    i did my recharge in 54 secs.. cool…. VIA PAYTM CASH…even after having SLOW NET connection..

    YOU ROCK SMITA…!!!!

  17. PayTM has been the new age mobile recharge website with auperior response systems.

    Cudn hv hope for a better service provider. I think this success shud inspire you to venture into many businesses that suit ur style of work.

  18. Hi,

    Paytm is one of the best online payment gateway system. However my experience with paytm on 14-feb-2012, order no# 18089991 was not so good. I have recharged my mobile with Rs.110/- amount has been deducted from my account but the amount has not been cerdited yet. I have sent several emails to you but this was the 1st time that i did not received any response from paytm till date. I have never gone through with such a situation with paytm. I would say that you need to work more on your customer service.

    • Dear Customer,

      We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

      Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

      Amount of Rs.110 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

      You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the “Order Status” page and click on Initiate Transfer.

      You may also watch our videos for more information: http://vimeo.com/paytm/videos

      Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

      Best Regards,
      Paytm Customer Care
      care@paytm.com

  19. Dear paytm
    It’s beautiful site, for recharge mobile. Nice facility to recharge the mobile from anywhere.. good keep it up…

  20. I did not get the refund of order number 18789193 (Rs. 270) and 18789395 (Rs. 270) as my payment got failed and amount deducted from my bank account.
    please make refund fast.
    thank you.

    • Dear Customer,

      We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

      Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

      Amount of Rs.270 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

      You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the “Order Status” page and click on Initiate Transfer.

      You may also watch our videos for more information: http://vimeo.com/paytm/videos

      Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

      Best Regards,
      Paytm Customer Care
      care@paytm.com

  21. oh and yea…one more thing…pls never ever even think of selling this company to any big corporate…swadesi rahe toh hi acha hai and simple is best with non-big corporates…Proudly made in India…love the tag line ;)

  22. Just amazing. Cool and wonderful. The services are fine. From recharge to support everything is amazing, gives a feeling of the services from the private sector banking.
    Just a suggestion to please have the updated data about the various recharge options of the various service providers.

    After all just amazing.

  23. I am not able to recharge though tollfree number-180018001234.When i am calling to this number from my registered mobile number its telling your mobile number is not registered for ivr…………why?

  24. Better to have a checkbox to chech/uncheck the option to recgarge through sms/tollfree number.

  25. paytm is very very helpful site when i went to visit other area n
    i will say very very thanks for my help

  26. Where do i find the order status and account information . Its not reflecting my home page could some one can help in this.

  27. Is it possible to add feature in paytm mobile app like when we enter perticular vc number for DTH recharge,it should show Customer name

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