Hi friends! You may not know me yet but I am already connected with you all through FB, Twitter & much else. I am Vineet & my job here is to make sure that you love Paytm as a brand & it remains a meaningful part of your life.
Paytm for me was just a website name that I first heard last year when I was called for the interview. The interview had a typical climax with the trademark HR line “we will revert soon” but what I didn’t know that my association with this company would start soon.
The very next day my DTH needed a top up. Some issue with my DTH’s site made me recall this website brand. So,www.paytm.com came to my mind, after all a brand in need is a brand indeed. As a new user, what caught my fancy was the tiniest sign up form (some of the sign up forms that I have seen are as long as a matrimonial form) which was such a relief! And the free deals were icing on the cake/sone pe suhaga.
Then I used it again to recharge my colleague’s mobile phone. I’m not a helpful guy as such but the free coupons lured me to recharge his phone ;-). This second experience made me appreciate the clean design and by now Paytm had moved up in my eyes to become a brand that provides easy recharge & free deals.
In next few days I got the offer letter and in no time Paytm moved up from just a brand to a part of my life.
Now working at, on & with Paytm, we all share a common objective i.e. to make Paytm a part of users’ life. We believe that a brand has not succeeded until it becomes a part of its customers’ life.
As a marketing guy, I love reading your comments (sweet or spicy) on FB, Twitter or your mails. Whether you are happy with us or there is a suggestion or a complaint, we appreciate when you write to us. We know you want us to do better and that’s our kick, the motivation, to give you the most awesome recharge experience around so that Paytm always remain a part of your life.