At Paytm we take your privacy and security seriously and will continue to do all that is required to make your experience as secure and convenient as possible. I wanted to take this opportunity to bring up the two most important things that every one must be aware of while transacting online.
First, one should remember that the details of your NetBanking, debit or credit card account (especially passwords) are nobody else’s business and they should never be shared with any one. For our part, we will never ask you for that ever.
Second, you must always check the credentials of the website where you enter your Netbanking or debit/credit card information. A credible, verified site will always use a secure connection before it asks for details from you. Take Paytm.com for instance where you will always find a secure icon on your browser that assures you that you are entering your information on a trusted site. Here is what it looks like on most browsers.
Every now and then we across people who find creative ways to conduct fraud. A couple of most common techniques are:
1) Spoofing a website
You might find a website that looks very similar to the one you knew of from before. The best way to avoid such a problem is to look at the URL bar for the lock sign.
2) Spoofing an individual
Somebody might ask you directly for the details of your bank account on any pretext such as refunding money to your account, validating a transaction and so on. Interestingly, a certain individual this week called a customer of Paytm from 08088841833 or 9886738809 and asked for debit card details to be sent to their email address (email@example.com and firstname.lastname@example.org). We strongly monitor such incidents and take swift action immediately which is what we did yesterday.
It is important in all these cases to remember: Under no circumstances does Paytm ask for your confidential information such your Paytm password or any bank account details.
I hope that this helps all Paytm users to conduct transactions safely all across the web. If you have concerns or curious to need to just get more information, we are always listening at email@example.com. Feel free to write in anytime.